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My Privacy Policy 

This is my privacy policy. It explains how I (Adam Greer, of AG Nutrition Ltd) collect and use information about you through my website (https://www.adamgreernutrition.com/). I take your privacy seriously, and I'll be clear about everything. Please read it carefully to be sure you understand.

Updated on February 18th, 2024.

 

This privacy policy applies to anyone visiting my website from the United Kingdom, Ireland or the European Union.

Information I collect & how I use it

  • I use your contact details to get in touch with you: When you fill out a form,  create an account, sign up for my newsletter, call, or email, I use the name and contact details you provide to answer your questions, offer support and send relevant information that you request.
     

  • I use your payment details to handle payments: I'll securely collect your payment information if you make a purchase through my website or partner services. But I only use this to complete transactions and fulfil orders. 
     

  • I use account details necessary to create your account: If you sign up, I'll need some contact details to set up and manage your account and preferences..
     

  • To send newsletters: I'll use your email for this, but only if you want to receive it - and you can unsubscribe anytime.
     

  • To provide my services: If you work with me as a client, I may need some personal details like your contact and health information, to provide tailored support services. 
     

  • To improve my website: I collect anonymous browsing data (IP address, geolocation, page visits). I can't identify you directly, but it helps me to understand how people use my site to improve your experience when you visit. 
     

  • To comply with legal requirements: When you make financial transactions on my website or to purchase services, or work with me as a client, I need to keep a record of the services or products you purchase and the transaction details for up to 7 years. I may need to provide this information to my accountant (Ad Valorem) or HMRC if required for tax auditing purposes. If you work with me as a client, I am also required to retain information you provide about your health that you provide, including the recommendations I provide, for 6 years after we stop working together. If you purchase nutrition services for your child, I am currently required to keep information you provide until your child reaches their 25th birthday. 
     

  • To offer personalised services: If you give your consent, I might use some details (health info you provide, where you found me on the web, the pages you visit on my site etc.) to recommend suitable products or services.

How I protect your data

  • Security measures: I take appropriate security measures to protect your personal data from unauthorised access, use, or disclosure. I restrict data access to only those who need it to do their jobs. 
     

  • Third-party sharing: In limited cases, I may need to share your information with trusted third-party service providers I use to process your payments, analyse website data, and if applicable, medical laboratories to process health tests, healthcare providers such as your doctors, and clinical management services like Swandoola or Practice Better.  I have agreements with them to ensure they protect your data. If we consult via Zoom video conferencing, they also have their own privacy policy. 
     

  • Data Storage: My company website (https://www.adamgreernutrition.com/) is hosted on the Wix.com platform, which allows me to share information and provide products or services to you, including free general website pages. Wix.com store your data in secure databases and general applications held on servers protected by firewalls. Wix.com also provide my website its payment gateways which adhere to industry standards. I provide more details about this if you're interested. 
     

  • I follow regulations carefully and respect your rights to control your data.

A few more things to know

  • Cookies: My website uses cookies (little data files) and similar technologies to make things work better. My separate cookie policy explains this in more detail if you're interested. You can choose which cookies you're happy to use.
     

  • Third-party websites: I may link to other websites that offer relevant information or services. Always remember that these sites have their own privacy policies, which I can't control. Before providing personal information to any third-party site, please read their privacy policy carefully. While I choose links with care, all websites carry some risk. Consider adjusting your browser settings for added security or using reputable internet security services to reduce your risk when clicking on external links. I strive to keep my website secure, but using any website carries inherent risks. Always be cautious when clicking on links or interacting with online services.  Always use your discretion when clicking on links or interacting with online services.
     

  • Changes: I might update this policy from time to time, so please check back occasionally. If there are significant changes, I'll let you know.
     

  • Your rights: You can always ask me what data I have about you, change it, or ask me to delete it. You can object to me using or collecting your data, though if some information is necessary to provide services, it may prevent you from being able to use them. You can withdraw your consent to use your data at any time. If you can't find a clickable option to exercise these rights, please get in touch with me, and I'll be happy to help. 
     

  • Complaints: If you're not happy with how I handle your data, you can complain to the Information Commissioner's Office (ICO).
     

  • Children's privacy: My website is for adults. I don't knowingly collect information from children. I do not sell any products or services to children. If you are the legal parent or guardian or a child, and you'd like me to provide nutritional therapy services to your child, I can only accept payments, emails, contact requests and set-up accounts via the referring adult parent or guardian.

Contact me

If you have any questions about any of this, please contact me:

More details

If you want even more specifics, here's a breakdown of things like exactly what data I gather from different services, details about the companies I might share with, and more. This section gets a bit technical, but I want to be as open as possible.

Your Activities on This Website

  • Website Hosting: My website is hosted on Wix.com. This means Wix can technically see your activity – things like how you move around my site, which pages you view, and what you purchase.
     

  • Usage Data: I collect information about how you use my website, such as your IP address, browser type, the pages you visit, and general location. This helps me understand how people use the site and how I can improve it.
     

  • Cookies & Tracking: My website and third-party service providers (like Google Analytics) use cookies and similar technologies. These help me personalise your experience, see which features are popular, and analyze how the website is being used. You can read my Cookie Policy for more information on how the specific cookies I use and how to manage your cookie preferences.

     

Secure Payment Systems
 

  • Protecting Your Payment Data: I take payment security very seriously. When you purchase services on my website or through Swandoola.com or Practicebetter.com (my clinic management systems), your credit card information is protected by 256-bit SSL encryption. The payment gateway, currently Stripe, follows strict security protocols which adhere to the standards set by the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my website and its service providers.
     

  • What I see: When you make a purchase, I access information necessary to fulfil your order: your name, billing address, email, phone number, payment details, and what you purchased. This information helps me process payments, handle refunds, and offer customer support.

     

When I share information
 

  • Trusted Service Providers: Sometimes, I must share limited information with service providers who help me run my business. For example, Stripe will see purchase information to process the payment if you pay online.
     

  • Temporary Support: If I need technical help with my website, administrators within Wix.com or contracted website developers may temporarily have access to your data to fix problems.
     

  • Health Services and Laboratories: To process health tests on your behalf, I might share your contact information, name, date of birth, and specific health details with laboratories you agree to purchase tests through, like Medichecks, Viva Health Laboratories, Genova Diagnostics, Invivo Clinical Ltd, Regenerus Labs, Team Gene, Functional Diagnostix Ltd, or Lifecode Gx. If you request phlebotomy services via The Hale Clinic, or The Doctor's Laboratory,  they may also receive the same details, with your consent. The Hale Clinic may receive your contact details if you request an in-person nutritional therapy consultation at my Harley Street practice in London. Your information is only used to administer tests and is never shared beyond that.
     

Website Caching
 

  • What caching is: To make my website load faster, it uses 'caching', which stores a temporary copy of web pages. Sometimes, third parties need to access this temporary cache for technical support. They only access it when necessary and cannot use the data further.

I periodically review this policy, particularly this detailed section, to ensure you know how I manage your data. Continued use of my services means you accept how I handle the information described in this document.

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