Terms and Conditions

AG Nutrition Ltd Website and Service Use

The content of this website, www.adamgreernutrition.com/ is intended for general use and information purposes only. None of the information provided on this website, nor via Swandoola.com, nor during Zoom or in-person consultations, is intended to replace medical advice, nor to diagnose, or treat any health condition. Please do not cease conventional treatment or medication for any reason without consulting a healthcare professional. If you have any ongoing or concerning symptoms, always visit your physician to discuss these issues. The terms and conditions apply to your use of the websites owned and operated by AG Nutrition Ltd and also to services provided at The Hale Clinic by AG Nutrition, online education videos via Vimeo and live consultations or courses on Zoom, as well as Swandoola.com.

AG Nutrition Booking and Cancellation Policy

This website, or where relevant, Swandoola.com, will require your card details for all bookings. Please note, AG Nutrition Ltd does not directly store any card details.
To secure any appointments, payment at the time of booking is necessary.
All bookings with Adam Greer require either a monthly subscription with a payment plan, or payment for services purchased in full at the time of booking.
Online bookings for Adam Greer need to be made via the online booking platform, and paid prior to confirming the appointment, unless an arrangement is made to pay via Swandoola.com or direct bank transfer.
Discovery calls lasting 15 minutes in duration are complimentary.
Ag Nutrition Ltd requires a minimum of 48 hours' notice to make any changes or cancellations to appointments.
Cancellations within 48 hours, or 'no shows', will result in a charge (or a deduction of a consultation from a package, if you have purchased one). This is because the appointment could have been made available to another client with more notice.
If you cancel an appointment or reschedule an appointment at The Hale Clinic, you will need to provide one working week's notice period, as AG Nutrition Ltd will otherwise incur charges from the clinic.

Client Responsibility

New clients for nutritional therapy or mentoring assessments will be required to complete pre-consultation forms and ensure they are sufficiently detailed when submitted. This submission must be at least 72 hours ahead of the initial consultation, unless otherwise agreed in writing. If you do not provide sufficient information in time, your appointment will be rescheduled and a charge for any room booking fees at The Hale Clinic will be invoiced to the client. This must be paid within 24 hours of cancellation.
Follow-up consultations may sometimes require pre-completion of forms or tasks, and in some cases, you will need to upload laboratory test results from your doctor. These must be submitted at least 72 hours before your consultation, unless otherwise agreed in writing, to ensure Adam has sufficient time to review the information. Late submission may affect the scheduling of his diary and may either require the consultation to be rescheduled, or a charge for additional time, or room hire fees, will be invoiced to the client.
Late arrivals may not receive a complete consultation. Adam will always try to provide full consultations, but cannot keep other clients waiting or disrupt other scheduled commitments. If you have any issues with transport, internet or computer function, or any other problems that might delay your session, please get in touch as soon as possible. If you do not have a functional Zoom link for an online consultation, please be sure to contact Adam at least 48 hours before the session, to remedy this.
All children aged 16 and under, who are referred to the nutritional therapy clinic, whether in-person or online, must be accompanied by a supervising adult. A consultation will be automatically cancelled if a supervising adult is not available or present, and the parent or guardian who purchased the session will be charged in full for the consultation.
For safety and comfort, only guide dogs are allowed on the premises of The Hale Clinic.

Payment & Packages

We accept major credit cards, including American Express.
All due split payments must be paid before the consultation is performed for that month.
Consultation packages or educational courses courses must be used within the appropriate time frame for that course or package. For example, a 12-month plan must be completed within 12 months of purchase. Unused consultations or course lectures after this period will not be accessible, refunded or credited.

Refunds

AG Nutrition does not offer refunds or exchanges on services or courses purchased unless otherwise agreed or legally required.

Promotions and Pricing

Promotional offers cannot be used in conjunction with any other offers unless specifically stated.
Prices are subject to change at any time without notice.
In the event of pricing errors, we reserve the right to not proceed with the sale.

Complaints

All complaints must be made in writing to the AG Nutrition Ltd via contact@adamgreernutrition.com

Supplements and Referral Requests

It is your responsibility to ensure that supplements are purchased in a timely fashion to ensure availability, and to notify Adam if they are not in stock to arrange an alternative.
Any recommendations, dietary, lifestyle or supplementary, are suitable assuming the information you have provided is complete, accurate and up to date, whether you are the client, parent, guardian or a clinician accessing clinical development support. The dose, frequency and duration must be adhered to carefully and you should not self-prescribe or make changes to the agreed regime without notifying AG Nutrition Ltd.
Any referrals to medical doctors or other healthcare practitioners for diagnosis or treatment, or service provision that is beyond the scope of practice of a nutritional therapy practitioner, is your responsibility to engage with. Where a referral letter has been provided, it is your responsibility to ensure this is received by your doctor or clinician.
Where information about your health, including diagnosis and treatments you receive, medical or non-medical, have changed or been updated, it is important that you notify Adam as soon as possible to ensure you receive safe, appropriate information at your next consultation.
Changes to your nutrition or lifestyle plan will require a new consultation.
If you have not accessed a consultation for over 6 months, you may need to purchase an extended consultation to allow more time to update Adam about changes to your circumstances.

Testing Services accessed via AG Nutrition

We collaborate with several external laboratories for different types of testing services.
You will be contacted when your test results are in, to book an appointment.
We maintain strict confidentiality and will not send you your results without the doctor's consent.
Adam does not receive commission on any testing services provided. Where possible, trade prices will be made available to the client directly.

Please note the following –

The benefits obtainable from Nutritional Therapy may vary among clients with similar health problems and following a similar Nutritional Therapy program.
Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed upon between both parties.
Nutritional therapists are not permitted to diagnose or claim to treat medical conditions.
Nutritional advice is not a substitute for professional medical advice and/or treatment.
Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy program and may receive a commission on these products or services.

Professional practice in Nutritional Therapy is governed by the CNHC Code of Conduct. By scheduling an appointment or purchasing a treatment with AG Nutrition Ltd, you agree to abide by these terms and conditions. For any queries, please feel free to get in touch with us.

These terms and conditions are meant to facilitate a better service experience for you. By scheduling an appointment or purchasing a treatment with AG Nutrition, you agree to abide by these terms and conditions. If you have any queries, please feel free to get in touch with us.